Effective Date: 17 September 2025
Operator: Clearman Labs LLC, doing business as Matador
Address: 1835 38th St. Unit A, Boulder, CO 80301, USA
Contact Email: privacy@matadorequipment.com

Please read these Terms carefully because they govern your use of our Site, which includes our online store for luggage, bags, travel accessories and other products (“Products”) (collectively, with the Site, the “Services”) and the travel-related content accessible on or via our Site. They contain important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you.

1. Acceptance of Terms
By accessing or using this website www.matadorequipment.com, purchasing products, or otherwise engaging with our services (collectively, the “Service”), you agree to be legally bound by these Terms and Conditions (the “Agreement”). If you do not agree to be bound by these Terms, do not use the Services."

2. Privacy Policy. 
By using the Services, you also accept  our Privacy Policy. Please refer to the Privacy Policy  for information about how we collect, use, disclose and otherwise process information about you and your use of our Services.

3. Changes to Terms or Services. 
We may update the Terms at any time, in our sole discretion. If we do so, we’ll post the updated Terms on the Site and indicate at the top of this page the date these Terms were last revised. Any changes to the Terms will be in effect as of the “Last Updated Date” referenced on the Site. Your continued use of the Services after the “Last Updated Date,” constitutes your acceptance of the updated Terms. If you don’t agree to be bound by these or the updated Terms, then, except as otherwise provided in Section 17(f) “Effect of Changes on Arbitration,” do not use or access (or continue to use or access) the Services. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

4. Who May Use the Service?
The Services are offered only to natural persons who are (i) eighteen (18) years of age or older, or the age of majority in their jurisdiction, and (ii) not barred from using the Services under applicable law. Certain features require an account (“Account”). You agree to provide accurate, current, and complete information and to maintain and promptly update such information. You are solely responsible for safeguarding your credentials and for all activities occurring under your Account.

5. Feedback
You may submit ideas, suggestions or proposals (collectively, “Feedback”). You hereby grant Matador a perpetual, irrevocable, worldwide, transferable, sublicensable, fully-paid, royalty-free license to use, reproduce, modify, create derivative works from, distribute, publicly perform and display, and otherwise exploit the Feedback for any purpose without attribution or compensation. 

6. User Content License 
Definitions. For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Site visitors (including Account holders) provide to be made available through the Services, including Product reviews. User Content also includes Content that explicitly refers to Matador, the Products or the Services that you submit or make available through third-party websites or platforms.

Ownership: Matador does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. 

Rights in User Content Granted by You. By making any User Content available through the Services you hereby grant to Matador and its successors and assigns a non-exclusive, transferable, worldwide, royalty-free, fully paid up license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content and any name, username, likeness, voice or photograph provided in connection with your User Content in connection with operating the Site or promoting, advertising or marketing of the Services in any form, medium or technology now known or later developed, and including after your termination of your Account or the Services. In addition, you hereby grant to Matador a non-exclusive, perpetual, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your SNS User Content in connection with operating and providing the Services and Content to you and to other Site visitors, whether on the Site or through any other form of media, including, without limitation, Matador’s SNS Accounts, subject to the terms and conditions of the third-party website or platform to which the SNS User Content was submitted. Matador has no obligation to make any User Content available on the Site or its SNS Accounts. For clarity, the foregoing licenses do not affect your other ownership or license rights in your User Content, including the right to grant additional licenses to your User Content, unless otherwise agreed in writing. This license is subject to your data privacy rights as described in Section 2 and our Privacy Policy. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights.

Your Responsibility for User Content. You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or that you have all rights that are necessary to grant us the license rights in your User Content under these Terms, including, without limitation, all copyrights and rights of publicity contained therein, and that all User Content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Matador on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law, regulation, or contractual duty.

Rights in Content Granted by Matador. Subject to your compliance with these Terms, Matador grants to you a limited, non-exclusive, non-transferable license, with no right to sublicense, to access and view the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes.
Sponsored Content. From time to time, Matador may make available through the Services Content that is sponsored by third parties.

7. Site License
The Services and all content thereon are owned by Matador or its licensors and are protected by copyright, trademark, and other laws. Subject to these Terms, Matador grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Services solely for your personal, non-commercial use. Matador and related marks are trademarks of Matador. Third-party names and marks are the property of their respective owners. From time to time, content may be presented that is sponsored by third parties.

8. Purchase of Products
Orders: You may purchase Products in our online store accessible on the Site. We attempt to provide accurate descriptions of Products. We do not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a Product is not as described, your sole remedy is to return the item, unless otherwise specified in writing by us. You agree that your order is an offer to buy, under these Terms, all Products listed in your order. Matador may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
Payments. When you purchase a Product and make a payment via the Site (each such purchase, a “Transaction”), you expressly authorize us (or our third-party payment processor, if applicable) to charge your selected payment method for orders and applicable taxes, shipping, and fees. You represent and warrant that (i) you are duly authorized and have the legal right to use all payment method(s) represented by any such Payment Information, (ii) the Payment Information is true, correct and complete, and (iii) you have sufficient funds or credit available upon your initiation of a Transaction to ensure that the purchase price will be collectible by us. When you initiate a Transaction, you authorize us to provide your Payment Information to our third-party payment processor so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected (plus any applicable taxes and other charges). Transactions may be subject to verification and anti-fraud checks.
Prices. Prices for the Products may be displayed in US dollars or in local currency, depending on the location from which you access the Site. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your purchase total and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information; however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to taxes, pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences. We may also change prices for Products at any time without notice. We do not "price match" if an item purchased is offered for a lower price at any time after purchase. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Promotions. We may offer promotions from time to time on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. Promotional or offer codes are non-transferable and may not be combined. Store Credit, if issued, may be redeemed as described on the Services; amounts exceeding the credit require an additional payment method. Unless otherwise stated, store credit does not expire. If there is a conflict between the terms for a promotion and these Terms, the terms specific to the promotion will govern.
Shipping: Products ship to the address you designate at checkout; applicable shipping rates are disclosed at checkout and you will pay all displayed shipping and handling charges. Title and risk of loss transfer to you upon Matador’s delivery of the goods to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. 
Resale: Purchases are solely for personal or household use, not for resale or redistribution. Unauthorized resale on third-party marketplaces (eBay, Amazon, Walmart, etc.) is strictly prohibited. We reserve the right to refuse or cancel any order at our discretion. You represent and warrant that you are buying Products from the Site and using the Services for your own personal or household use only, and you will not resell, distribute or export such Products for any commercial purposes Unauthorized resale is prohibited. Authorized wholesale partners are governed by separate written agreements.
Returns. You may return Products that you purchase via the Site in accordance with Matador’s return policy. For full details, please visit /pages/returns-and-exchanges

9. Prohibited Conduct
In addition to other prohibitions set forth herein, you shall not: (i) access, tamper with, or use non-public areas of the Services or Matador’s systems; (ii) probe, scan, or test the vulnerability of any system or network; (iii) circumvent or interfere with security-related features; (iv) use automated means not provided by Matador to access the Services; (v) forge headers or identifiers; (vi) reverse engineer, decompile, or disassemble software used to provide the Services; (vii) collect or store personal information from the Services without authorization; (viii) use hidden text or metadata utilizing Matador trademarks without prior written consent; (ix) submit unlawful, infringing, defamatory, obscene, deceptive, or harmful content; (x) encourage or enable any of the foregoing.

10. DMCA / Copyright Policy
Matador respects intellectual property rights and will remove content that infringes copyright and terminate repeat infringers where appropriate. If you believe content infringes your copyright, please submit a notification compliant with 17 U.S.C. §512(c)(3) to: privacy@matadorequipment.com (Subject: DMCA Notice).

11. Disclaimer of Warranties
Except as expressly stated by Matador, the Services and all products are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied. We explicitly disclaim any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment and non-infringement, whether express or implied by law, course of performance, course of dealing, usage of trade or otherwise. We make no warranty that the Products or Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.Some jurisdictions do not allow certain disclaimers; in such jurisdictions, the foregoing applies to the fullest extent permitted by law.

12. Limitation of Liability
To the maximum extent permitted by law, Matador shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, data, goodwill, or business interruption. In no event shall Matador’s aggregate liability exceed the greater of one hundred U.S. dollars (US$100) or the amount actually paid to Matador by you during the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow exclusion of limitation of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such jurisdictions, the liability of Matador shall be limited to the greatest extent permitted by law. Nothing in these terms affects any legal rights and remedies you have under local law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Matador and its affiliates, officers, directors, employees, and agents from and against any claims, disputes, demands, liabilities, damages, losses, and costs arising out of your use of the Services or violation of these Terms.

14. Dispute
Please read this Section 14 carefully. These provisions require you to arbitrate certain disputes and claims and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration agreement. In addition, arbitration precludes you from suing in court or having a jury trial.

Mandatory Arbitration of Disputes. Except for Excluded Disputes, as defined below, you and we agree that any dispute, claim or controversy between us, including but not limited to disputes, claims or controversies arising out of or relating to these Terms and this Arbitration Agreement (including the formation, breach, termination, enforcement, interpretation, scope, applicability or validity thereof), the Products, the Services, or the Content (collectively, “Disputes”), whether such Dispute arose before, on, or subsequent to you entering these Terms, shall be exclusively and finally resolved by binding, individual arbitration in accordance with this Arbitration Agreement, and not in a class, representative or consolidated action or proceeding (except for the Mass Filing Procedures as set forth below). To the extent allowed by law, the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Disputes relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any Dispute that all or any part of this Arbitration Agreement is void or voidable, and further, that the arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether these Terms are unconscionable or illusory, in whole or in part, and any defense to arbitration, including waiver, delay, laches, or estoppel.  To the fullest extent permissible by applicable law, all Disputes must be filed within one year after such Disputes or cause of action arose or it will be forever barred.  If any court or arbitrator determines that this Arbitration Agreement is void or unenforceable for any reason as to Disputes arising before the date of posting of this Arbitration Agreement, then you may still be bound to previous versions of this Arbitration Agreement by reason of your separate agreement to those previous versions.  If you or Matador files or causes to be filed in court (other than small claims court) a complaint alleging a Dispute that is subject to arbitration under this Arbitration Agreement, the defendant/respondent will notify the party or the party’s attorney (if an attorney has entered an appearance) of the existence of this Arbitration Agreement, and request that the complaint be withdrawn.

Class Action/Jury Waiver.  You and Matador agree that, to the fullest extent permitted by law, each party is waiving their respective rights to a trial by jury or to participate as a plaintiff, claimant, or class member in any class, collective, private attorney general, representative, or consolidated proceeding (other than the permitted Mass Filing Procedures). This means that you and Matador may not bring a Dispute on behalf of a class or group and may not bring a Dispute on behalf of any other person unless doing so as a parent, guardian, or ward of a minor or in another similar capacity for an individual who cannot otherwise bring their own individual Dispute. This also means that you and Matador may not participate in any class, collective, private attorney general, representative, or consolidated proceeding brought by any third party, and any arbitration will be conducted only on an individual basis (other than the permitted Mass Filing Procedures). You and Matador may participate in a class-wide settlement.

Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures: Prior to filing an arbitration, each party will notify the other party in writing of any Disputes (other than an Excluded Dispute in which a party is seeking an injunction or other equitable relief for intellectual property infringement) not less than thirty (30) days from the date they arise, so you and we can attempt in good faith to resolve the Dispute informally. Notice to Matador shall be sent by certified mail addressed to Clearman Labs LLC, Legal Department, 1835 38th St. Unit A Boulder, CO 80301 USA. If you and we cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by either of us, then either you or we may, as appropriate and in accordance with the Agreement, commence binding arbitration or, for Excluded Disputes, submit a claim in court.

Exceptions and Opt-out. As limited exceptions to Section 16(a) above: (i) you and Matador may elect to resolve a Dispute in small claims court seeking only individualized relief, so long as the action is not removed or appealed to a court of general jurisdiction; and (ii) you and we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the actual or threatened infringement or misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other  intellectual property rights (“Excluded Disputes”). In addition, you will retain the right to opt out of arbitration entirely and litigate any Dispute if you provide us with written notice of your desire to do so by email at privacy@matadorequipment.com or by regular mail at 1835 38th St. Unit A Boulder, CO 80301 USA within thirty (30) days following the date you first agree to these Terms (“Opt-Out Period”).  The opt-out notice must contain your full legal name, your complete mailing and email address and phone number, a clear statement that you wish to opt out of this Arbitration Agreement, and your signature. If your Opt-Out Period has passed, you are not eligible to opt out of this Arbitration Agreement, and you will be bound to the terms and conditions of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other provisions of the Terms will continue to apply to you. Additionally, if you opt out of this Arbitration Agreement, agreements by reason of your separate agreement to them, including subsequent agreements to arbitrate. In other words, opting out of this Arbitration Agreement shall have no effect on any other arbitration agreements you entered into with Matador.  If Matador makes any future changes to this Arbitration Agreement (other than a change to the Notice Address or other non-material changes), Matador will provide you with notice (to the extent we have your contact information). You may reject any such change by sending an email to privacy@matadorequipment.com within 30 days of the posting of the amended arbitration agreement that provides: (i) your full legal name, (ii) your complete mailing address, (iii) your phone number, (iv) the change(s) you are rejecting, (v) and, if applicable, the username or email address associated with any purchase from Matador. This is not an opt out of arbitration altogether. Your continued use of the Services after this 30-day period constitutes acknowledgment of, and agreement to, the changes to the Arbitration Agreement.

Conducting Arbitration and Arbitration Rules. If we cannot resolve the Dispute through the informal dispute resolution procedures above, you and Matador each agree that all Disputes shall be resolved exclusively through final and binding individual arbitration, rather than in court. The parties may agree to waive hearings and resolve Disputes through submission of documents. Any arbitration hearing will be conducted remotely by telephone or video conference to the extent possible, but if the arbitrator determines, or the parties agree, that a hearing should be conducted in person, the arbitration hearing will take place as close to your residence as practicable, or another agreed upon locale, and shall be before one arbitrator.  All Disputes shall be submitted to the American Arbitration Association (“AAA”).  The arbitration shall be administered by AAA under its Consumer Arbitration Rules and Mass Arbitration Supplementary Rules, as applicable (the “AAA Rules”) then in effect, except as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at www.adr.org.  Notwithstanding any choice of law or other provision in these Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the FAA, will govern its interpretation and enforcement and any proceedings under it. It is the intent of the parties that the FAA and the AAA Rules shall preempt all state laws to the fullest extent permitted by law. The laws of the State of Colorado, without regard to choice or conflict of law principles, shall govern (except as to California residents, in which case California law shall govern): (i) any issue regarding the interpretation or enforcement of this Arbitration Agreement to which the FAA and NAM Rules are found not to apply, and (ii) any other issue in a Dispute arbitrated hereunder.

Mass Filing Procedures.  If AAA determines that 25 or more similar arbitration demands presented by or with the assistance, coordination, or cooperation of the same law firm, group of law firms, cooperating law firms, or organization are allowed to be submitted for arbitration, AAA’s mass arbitration and mediation fee schedule shall apply and the parties agree that the arbitrations will proceed in accordance with the batching process as follows: (i) AAA shall administer the arbitration demands in batches of at least 25 demands for arbitration of a similar nature, with the discretion to create additional batches if AAA finds that they are necessary to facilitate the efficient resolution of demands; (ii) AAA shall provide for concurrent resolution of each batch as a single consolidated arbitration; and (iii) following such determination of a mass filing, AAA shall apply a single set of administrative fees per batch in accordance with AAA’s mass arbitration fee schedule. All parties agree that arbitrations are of a “similar nature” for purposes of these Mass Filing Procedures if they arise out of or relate to the same or similar event or factual scenario and raise the same or similar legal issues and seek the same or similar relief.  Matador reserves all rights and defenses as to each and any Dispute, demand for arbitration, and claimant. These Mass Filing Procedures shall in no way be interpreted as authorizing class arbitrations of any kind.

Authority of Arbitrator. Except as may be limited by the FAA, these Terms and the applicable AAA Rules, the arbitrator will have the exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including awards of attorneys’ fees and costs, in accordance with applicable law. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual (except for the Mass Filing Procedures).
 Severability and Survival. If an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid, illegal, void or unenforceable, then that part of these Terms will be deemed severed from the Terms and will not affect the validity or enforceability of the remaining Terms.  This Arbitration Agreement shall survive termination of these Terms. The terms and conditions of this Arbitration Agreement shall supersede and replace any and all previous arbitration and class action/jury waiver agreements you may have entered into with Matador.

Confidentiality. The arbitrator, Matador, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including, but not limited to, all information gathered, prepared and presented for purposes of the arbitration or related to the Dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The arbitration will allow for the discovery or exchange of non-privileged information relevant to the Dispute. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.
Non-Arbitral Disputes Governing Law & Mandatory Forum Selection.  If (i) you timely provide a valid Opt-Out Notice as provided above, and you are not bound to any previous or other arbitration agreements with us; or (ii) any Dispute is determined not to be subject to arbitration or resolution; or (iii) any court of competent jurisdiction or arbitrator, after exhaustion of all appeals, determines that the Class Action/Jury Trial Waiver, as provided above, is void or unenforceable for any reason, or that your Dispute can proceed on a class, collective, representative, or consolidated basis other than the Mass Filing Procedures, as provided above; then you and Away each irrevocably agree that the exclusive jurisdiction and venue with respect to such Dispute shall be the federal or state courts of competent jurisdiction in the State of Colorado, County of Boulder, and any such Dispute and these Terms shall be governed by and construed in accordance with the substantive and procedural laws of the state of the State of Colorado, without regard to choice or conflict of law principles.

15. General Terms

Entire Agreement. Except as expressly agreed by Matador and you, these Terms, including any terms and conditions incorporated by reference herein, constitute the entire agreement between us with respect to the subject matter herein, and supersedes all prior or contemporaneous agreements, whether oral or written between Matador and you with respect to the subject matter.  Matador may assign these Terms without restriction. You may not assign without Matador’s prior written consent. 

Force Majeure. Matador shall not be liable for delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, labor disputes, governmental actions, war, terrorism, civil unrest, epidemics or pandemics, embargoes, carrier delays, or Internet service disruptions.

Notices. Notices may be provided via email or posting to the Services. No waiver shall be deemed a continuing waiver. 

Severability. If any provision is held invalid, the remainder remains in effect. These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement and supersede prior terms.

Waiver of Rights. Matador’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Matador, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

Release. To the fullest extent permitted by applicable law, you release Matador from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

16. Contact Information
Questions about these Terms should be directed to: privacy@matadorequipment.com